I’ve been bouncing all over considering the fact that 9am this morning from Roatan Honduras to Miami having an sudden hold off there with flight from Miami to Charlotte nc 1st they explained aircraft was to incredibly hot , then once we had been allowed to board they stated they'd a lot of fuel and had to offload 10,000 lbs just after 45 min they resolved not to do this , we have been delayed on choose off, upon our arrival to Charlotte we had to rush to gate , my wife is handicapped and the attendant had to operate pushing her to gate to realize that our future flight was delayed two 1/two hrs .
When examining in at IAH, the employees powering the AA desk have been all chatting and discussing vacation. They seem irritated that we experienced countless baggage. The additional get the job done was obtaining of their way. This wasn't the way in which I expected to start my excursion.
The definition of shopper service at American Airlines is not defined in any identified phrases. It doesn't deal with the customer or indicate any service whatsoever. My daughter, traveling solo, experienced the current experience of waiting around in line at Heathrow so extended to check in that she missed the checkin by two MINUTES Even though the plane was for the gate for an additional forty five minutes. The agent, and I use that term generously, demanded she obtain A further ticket for your later flight in a cost of yet another $300. Then proceded to inform her the seat would be assigned for the gate. Alright, concern fixed. You think that! In the event the gate is assigned she goes to receive her seat assigned along with the ‘AGENT’ who would not make it possible for her on the main flight cancelled her seat on the two the 1st and next flight soon after having her money! So she wasn’t off that to start with flight still, THE AGENT took her off! And now she wasn’t on the second flight for which she paid out added funds. Luckily we have been in interaction and she spoke with a supervisor who released a seat to her. When she questioned who had cancelled the her reservation, they reported they did not know. This all transpired in just a three hour period. She ultimately boarded quarter-hour right before departure, I hope. So my spouse and I contacted American Airlines to verify if she was capable of get to the airplane and who had cancelled her flight, since there was a money transaction and no financial transaction happens and not using a document of who made it, a person would Feel, for accounting and theft safety purposes by itself. My spouse named very first and spoke to JAYNE FUENTES, a supervisor who following a extensive conversation gave us NO Details. She couldn't notify us if my daughter received a seat over the flight, received around the plane, or who bungled the extra invest in. She really claimed that ‘They can be open up terminals and they do not sign up that is booking or accepting payment for the seat reservation.’ Which is precise accounting to suit your needs. So my husband thanked her politely for all her help at which stage I stated JAYNE FUENTES advised us nothing she was of no help at all. Then I called American Airways and spoke to another supervisor, JANE Grey, a one that really should not be allowed to answer telephones inside of a prison.
My spouse and I need to praise our flight attendant whose title was Rhonda. It's been a few years given that we happen to be addressed so royally by a flight attendant. These days, most flight attendants “do their work’, but putting forth no excess effort and hard work. Rhonda radiated with her really like for her occupation and her pride in American Airlines. I suppose she is among your senior flight attendants, Incidentally she presented herself. We want for you to Get in touch with Rhonda and praise her for staying these kinds of an quite remarkable staff and exceptional flight attendant.
calling a real individual at AA customer service is next to extremely hard. The Site list a telephone number, that's for cargo and that only references a Web-site that is certainly no help in the least.
I had a terrible working experience applying American Airlines! My gate was adjusted six occasions and they'd me running from gate to gate to miss my flight! Then was placed on another flight who’s gate was transformed four instances following that! The persons at gate have been unpleasant and didn’t treatment! My flight was delayed on account of maintenance issues then I ultimately get on plane and sit in my seat and my arm was scratched by an personnel pushing the consume cart!
My problem is the fact AA very long responded to my complaints and lies about factors the I was bumped of flight.
Times have adjusted and its very unhappy. BTW – Our flight to Madrid was with Iberia plus the practical experience was the complete opposite! The aircraft was brilliant, thoroughly clean and contemporary as well as the food stuff possibilities were being appetizing and the attendants had been aware of meals substances. Certainly it can be achieved correct!
Dear Buyer Service, On September twenty five my twelve year outdated son, Aaron Silvers was booked on American Airlines flight 1358 flight at three:10PM from Chicago O’hare in path to La LAX airport. He was escorted by a colleague of your household, Lori Cooper, to your airport and through security towards the gate. For your payment of $one hundred fifty which i previously paid, your airline assured me that my son will their explanation be Secure and looked after pretty effectively. The flight was announced delayed the moment they arrived to the gate. Our loved ones Good friend, Lori known as into her Business office to tell them that she was jogging late. The two of these received some lunch and waited. The flight was on account of depart at 4:15PM, so it wasn’t so inconvenient. They achieved again for the gate to board and the attendant explained to them which the flight was delayed Yet another half an hour as a result of depart at 4:45PM.
My family members just traveled from Boston MA to Charlotte NC and experienced a Awful encounter boarding the aircraft. Equally my children have disabilities and we had been designed to board the airplane previous. I am not pleased with how your airline treats young children with disabilities. A coverage improve really should be produced.
Lastly we acquired all of our baggage and naturally considered one of my luggage was not there. As anticipated it absolutely was lost, my sons car seat was lost. The identical ladies that experienced lied previously discussed that it had to be there, scanned in.
Remember to explain to me how this can be solved. I do enter the right precheck amount within the reservation sort and The client service agent has also Check out it. This doesn't use superior relations with a client who flies eight to 10 moments a calendar year.
Worst experience I’ve had in quite a long time!!! Holiday turned highly-priced….just when your wanting to occur property to your family, your have a phone expressing your flight is canceled. Not delayed, not rerouted, just canceled.
I have created 3 tries to Get in touch with client service by means of emails regarding a modern Global flight during which I had problems with don't just the popular seats that I didn't receive, but the Terrible client service in which my sister And that i obtained. She was discriminated versus for staying to huge to be served food since the tray couldn’t occur down Therefore the flight attendant claimed he couldn’t feed her. Whilst there have been open seats, and we might have been better accommodated, as a substitute we were place near the windows and stuck there with babies.